Policies, in plain English.
The agreements and notices that govern your use of Tuppence, how we handle your data, what to do if something goes wrong, and how we run our business.
Agreements and notices.
Terms of Service
The agreement between your business and Tuppence AI Ltd: fees, payouts, the payment processor, agents and API keys, and Tuppence cards.
Read the termsPrivacy Notice
What personal data we collect about businesses, users and payers, why, how long we keep it and your rights, including under California and other US state privacy laws.
Read the noticeCookie Policy
This website sets two cookies, only when you choose a country or a language, and runs no analytics. The policy also covers the dashboard and pay pages.
Read the policyAcceptable Use Policy
The prohibited and restricted businesses list, treating payers fairly, and the rules for agents, API keys and cards.
Read the policyComplaints
How to raise a complaint, how quickly we respond and where you can take it if you are still not satisfied.
How to complainReferral and Offer Terms
How fee-free processing works, the one-code rule, and the referral rewards. For UK businesses only, for now.
Read the termsPartner Programme Terms
For resellers: your code, the offer for your merchants, revenue share of net revenue and monthly payouts. For UK businesses only, for now.
Read the termsAccessibility Statement
Our commitment to WCAG 2.2 AA, known limitations and how to request information in another format.
Read the statementProspect Privacy Notice
If we emailed you about Tuppence: where we found your work details, what we keep and how to stop our emails, including your California privacy rights.
Read the noticeOur Terms of Service, with the rate card, the Acceptable Use Policy and, where they apply, the Referral and Offer Terms and the Partner Programme Terms, are our agreements with you. Our Privacy Notice, Cookie Policy, complaints procedure, policies and statements, and our security, compliance and accessibility pages, are for information: they do not form part of those agreements and give no promise or warranty.
Policies and statements.
The standards Tuppence AI Ltd sets for itself, its people and its suppliers, published for information.
Anti-Money Laundering and Sanctions
How we verify businesses, screen for sanctions and report suspicion.
Read the statementAnti-Bribery and Corruption
Zero tolerance of bribery, and our rules on gifts, hospitality and facilitation payments.
Read the policyModern Slavery Statement
Our supply chain, the risks in it and the steps we take against slavery and human trafficking.
Read the statementWhistleblowing
How anyone can raise a concern about wrongdoing, and how we protect people who do.
Read the policySecurity and regulation.
How we protect your data and your payers’ cards, and who provides the regulated parts of Tuppence.
Security
Card data handling, keys and agent guardrails, and how to report a vulnerability.
Visit securityCompliance
Who we are, our regulatory set-up, PCI DSS scope and our financial crime controls.
Visit complianceLegal enquiries
Questions about these documents, data protection requests or legal notices: contact@tuppence.ai.
Email us