Policies, in plain English.
The agreements and notices that govern how you use Tuppence to take payments and run agents, how we handle your data and what to do if something goes wrong.
Draft templates. The documents below are templates pending review by qualified legal counsel. Bracketed text such as [Company legal name] marks details still to be confirmed. They are not yet in force.
Terms of Service
The agreement between your business and us — fees, payouts, Stripe, agents and API keys, and Tuppence cards.
Read the termsPrivacy Notice
What personal data we collect about businesses, users and payers, why, how long we keep it and your rights.
Read the noticeCookie Policy
This website sets no cookies and runs no analytics. Here is what the dashboard and pay pages use.
Read the policyAcceptable Use Policy
Businesses we can’t support, treating payers fairly, and the rules for agents, API keys and cards.
Read the policyComplaints
How to raise a complaint, how quickly we’ll respond and when you can refer it to the Financial Ombudsman Service.
How to complainAccessibility Statement
Our commitment to WCAG 2.2 AA, known limitations and how to request information in another format.
Read the statementSecurity and regulation.
How we protect your data and your payers’ cards, and who provides the regulated parts of Tuppence.
Security
Card data handling, keys and agent guardrails, and how to report a vulnerability.
Visit securityCompliance
PCI DSS scope, Stripe and card issuing, and our financial crime controls.
Visit complianceLegal enquiries
Questions about these documents, data protection requests or notices to our legal team.
Contact us